Data Deletion Instructions

Last updated: October 24, 2026

You can request deletion of personal information associated with a Tropic Wave Solutions LLC website, software product, or connected third-party account.

How to request deletion

1. Email support@tropicwavesolutions.com from the address associated with your account when possible.
2. Use the subject line "Data Deletion Request."
3. Name the product or website involved and identify the account you want deleted. For a connected platform, state whether it is Meta, Facebook, Instagram, TikTok, Pinterest, or another platform. Do not email us your password or an access token.
4. We may reply to verify that you control the relevant account before completing the request.

What happens next

We will delete or de-identify data covered by a valid request within 30 days and send a confirmation when complete. This includes data received from a connected third-party platform that we hold for the feature you used. If your request is incomplete, we will ask for the minimum additional information needed to locate the data.

We may retain limited information where required by law or reasonably necessary for security, fraud prevention, dispute resolution, or legal claims. We will not use retained information for unrelated purposes.

Disconnecting a platform account

You may also revoke an app's access through the connected platform's account settings. Revoking access stops future access but may not delete information already provided to the app, so email us if you also want existing data deleted.

Need help?

Email support@tropicwavesolutions.com or call 305-498-2030. Please do not include passwords or sensitive authentication credentials.