Privacy Policy
Last updated: October 24, 2026
This Privacy Policy explains how Tropic Wave Solutions LLC, a Florida limited liability company ("Tropic Wave Solutions," "we," "us," or "our"), collects, uses, and protects information when you use our websites, software, and related services (collectively, the "Services").
1. Information we collect
We may collect information you provide directly, such as your name, email address, phone number, message content, account details, and support requests. Depending on the Service, we may also receive basic technical and usage information such as browser type, device type, IP address, pages viewed, referring page, and approximate location derived from IP address.
If you use a product that supports an account, we may store account identifiers, settings, and information needed to provide that product's features. A specific product may provide additional notices where its data practices differ from this general policy.
2. How we use information
- Provide, operate, maintain, and improve the Services.
- Respond to questions, support requests, and other communications.
- Protect the security, integrity, and availability of the Services.
- Comply with law and enforce our agreements.
- Understand general usage so we can improve product experience.
3. Connected third-party platforms
If you choose to connect an account from a third-party platform such as Meta, Facebook, Instagram, TikTok, or Pinterest to one of our apps, we access and use platform data only to provide the feature you requested. The exact data depends on the permissions you approve and may include a platform account identifier, profile information, posts or media, performance information, or authorization tokens. We do not sell this platform data. We do not use it for unrelated advertising. You may disconnect an account through the relevant app or platform where that option is available, and you may request deletion at any time by emailing support@tropicwavesolutions.com.
4. When we share information
We may share information with service providers that help us host, secure, analyze, or support the Services, but only as needed for them to perform work for us. We may also disclose information when required by law, to protect rights or safety, in connection with a business transaction, or with your direction or consent. We do not sell personal information.
5. Cookies and similar technologies
Our Services may use cookies or local storage that are necessary for features, security, preferences, or basic measurement. Third-party websites linked from our content have their own privacy practices.
6. Data retention
We keep information only as long as reasonably necessary for the purposes described in this policy, to provide the Services, resolve disputes, maintain security, and meet legal obligations. Retention periods vary by data type and product.
7. Data deletion and your choices
You may ask us to access, correct, or delete information associated with you by emailing support@tropicwavesolutions.com. Please identify the product or connected account involved. We may need to verify your request. We process valid deletion requests within 30 days, except where limited retention is required by law or needed for security, fraud prevention, or legal claims. Step-by-step instructions are available on our Data Deletion page.
8. Security
We use reasonable administrative and technical safeguards designed to protect information. No internet transmission or storage method is completely secure, so we cannot guarantee absolute security.
9. Children's privacy
The Services are not directed to children under 13, and we do not knowingly collect personal information from children under 13. Contact us if you believe a child has provided information to us.
10. Changes to this policy
We may update this policy as our Services or legal obligations change. We will post the revised policy here and update the date above.
11. Contact us
Tropic Wave Solutions LLC
Hialeah, Florida
support@tropicwavesolutions.com
305-498-2030